Dynamic, collaborative, results-oriented administrator with experience in many phases of hardware and software deployments with corresponding support. High energy, hands-on, proactive, team player with a high level of analytical and problem- solving skills.
Implemented and maintained server consolidation and Hyper-V clustering on IBM BladeCenter S.
Planning and installation of server refresh to a Windows Server 2008/ 2008R2 environment.
Responsible for support and administration of corporate network-based systems.
Responsible for support and administration of corporate network.
Responsible for the support and maintenance of corporate desktop systems.
Assists Director of IT with support and administration of corporate network-based applications.
Assists ERP System Manager with support and administration of corporate ERP system and related applications and sub-systems.
Assists in general system expansion and connectivity enhancement processes to remote facilities as required.
Functions as backup resource to members of IT Team for administrative and operational duties.
Responsible for the support and maintenance of all corporate
desktop and mobile systems. Maintain support and administration
of corporate network-based systems. Assists ERP System Manager
with support and administration of corporate ERP system and
related applications and subsystems. Assists Facility Manager with
support and administration of corporate voice mail, data, and
telecommunication systems. Assists in network system expansion
and connectivity enhancement processes to remote facilities as
required.
Performed PC refresh of 80 new PC’s at corporate headquarters.
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References Available Upon Request
Included setup of new hardware and personality and data migration
of old PC’s to new PC. Maintained inventory and schedule of
deployment. I was asked to stay on after project completion to
assist with Technical Support Help Desk. Assisted in resolving
customer service and technical support issues for telephone and e-
mail inquiries regarding incompatibilities, program faults, etc.
Provided telephone, desk side and remote assistance to more than
900 PC users at 90 locations. Provided support for all incoming
issues including WAN, Office Suite, Citrix applications, Printer and
Operating System support. Met corporate Service Level
Agreements while maintaining excellent customer satisfaction.
Responsible for maintaining the Geek Squad brand and image among customers and Best Buy Employees within store location.
Performance of repair, maintenance and upgrade services on-site for Personal and Small Business PC and Apple computer systems